Refund policy

Changes/Cancellations
We are unable to accept any changes or cancellations to orders once placed. We also cannot accept returns for slight discrepancies between the listed information (size, image color) and the actual product.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return has been accepted, purchase the new item separately.

Returns & Refunds
We will only accept returns in cases where the fault lies with us (initial defects, incorrect shipment, significant damage, etc.). Exchanges may not be possible depending on stock availability. If you wish to return an item, please contact us in advance within 5 days of the product's arrival. We are unable to accommodate contact or returns made after 5 days have passed.

Contact for advance notice: info@soytenapparel.com

<Cases where returns cannot be accepted> - More than 5 days have passed since the product arrived - The item has been used or washed - Tags or accessories are missing - Scratches, stains, or damage caused by the customer (excluding initial defects) - Reasons attributable to the customer (different from image expected, size doesn't fit, difference in color appearance, etc.) <Refund Method> ・Refunds will be made using the same payment method used at the time of order. ・The maximum refund amount is the product price (excluding shipping and handling fees). ・Processing will begin after the returned item arrives and inspection is complete.