Refund policy

Changes/Cancellations
Once an order is placed, we cannot accept any changes or cancellations. We are also unable to accept returns for minor discrepancies between the listed content (size, image color) and the actual product.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, separately purchase the new item.

Returns and Refunds
We only accept returns in cases of fault on our part (initial defects, incorrect shipment, significant damage, etc.). Exchanges may not be available depending on stock. If you wish to return an item, please contact us in advance within 5 days of receiving the product. We cannot accept contact or returns made after 5 days have passed.
Contact for advance notice: info@soytenapparel.com

Cases where returns cannot be accepted:

• More than 5 days have passed since the product was received
• The product has been used or washed
• Tags or accessories are missing
• Damage, stains, or defects caused by the customer (excluding initial defects)
• Reasons attributable to the customer (e.g., different from expected image, incorrect size fit, difference in color appearance)

Refund Method:

• Refunds will be issued using the same payment method used at the time of order.
• The refund amount is capped at the product price (excluding shipping and handling fees).
• Refunds will be processed after the returned item arrives and inspection is completed.

Special Provision for Shipments to Taiwan
For products delivered to Taiwan, in accordance with local consumer protection laws, returns will be accepted for any reason within 7 days of receiving the product. Return shipping costs will be determined in accordance with local laws and regulations.