Legal notice
Seller: SOYTEN LLC (SOYTEN合同会社)
Representative: Rina Flynn
Address: 1F, 6-12-27 Shirokane, Minato-ku, Tokyo 108-0072, Japan
Email: info@soytenapparel.com
Selling Price
Please refer to the price (tax included) listed on each product page.
Additional Charges Besides the Product Price
- Free shipping on orders of ¥20,000 (tax included) or more.
- Honshu, Shikoku, Kyushu: ¥590 (tax included) shipping fee.
Okinawa and remote islands: ¥1,500 (tax included) shipping fee. - Payment processing fees (may vary depending on the payment method)
International Shipping
- As of September 21, 2026, we ship to South Korea, Taiwan, and Hong Kong (additional countries/regions may be added in the future).
- A flat shipping fee of ¥2,000 (tax included) applies.
- Note on customs duties: Any customs duties incurred upon import are the customer's responsibility. Thank you for your understanding.
- Estimated delivery time is approximately 4–10 days from shipment, though this may vary depending on customs clearance procedures.
Payment Methods and Timing
- Credit card payment: Payment is finalized at the time of order.
- Other payment methods: Subject to the terms listed on each product page or at checkout.
Delivery Timing
- Orders are shipped within 5 business days after payment is confirmed (excluding the New Year holiday period).
- For pre-order or made-to-order items, please check the details on each product page.
Delivery Method
Sagawa Express (Yamato Transport for Okinawa and remote islands only)
Returns, Defective Items, and Cancellations
- Cancellations or changes to orders cannot be accepted once placed.
- For defective items or shipping errors, please contact us within 5 days of receiving the product. See our Refund Policy for details.
Return Deadline
We can only accommodate returns if contacted within 5 days of receiving the product. Requests made after 5 days cannot be accepted.
Refund Policy
Refund methods and conditions are governed by the Refund Policy on our website.